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Returns Policy

Returns Policy

If you order an item and it isn't what you expected then we'll happily take most products back (within 30 days from date of receipt) as long as it is in unused, as new condition and in its original packaging (where relevant).

Any non faulty items which are returned outside of 30 days from the date of receipt may be subject to a restocking charge which will be deducted from the final refund.

For some items, such as made-to-order, special ordered items or personal use or hygiene products unfortunately we are unable to take the products back. If you have any queries then please call us to ask for further details.

The Customer shall comply with the Printway returns procedure as defined below. Printway will not accept any returned goods should the returns procedure not be followed.

The Customer must contact Printway by either telephone or by e-mail to obtain a returns authorisation. A returns code will be issued and must be referred to in all correspondence. This number must also be clearly marked on any returned packages. The customer is responsible for returning the goods with 30 days of receiving the item.

In cases where the faulty or damaged goods are rejected within 30 days, the Customer is entitled to a replacement, alternative goods or a refund. The faulty or damaged product must be returned to the location specified by Printway before the refund or replacement can be issued.

All refunds will be issued within 3 working days of an order being cancelled or items returned.

Printway accepts no responsibility over returns shipping costs for rejected items unless they are faulty in which case Printway will cover the normal cost of returning the goods via tracked post or courier but will not cover the cost of express, next day, Saturday, am, special or any other form of expedited delivery.


Cancellations are only accepted if the Customer complies with Printways cancellation procedure and before any goods have been despatched. If the order has been despatched prior to the cancellation, the returns procedure as defined above will apply. If the procedure is not followed, the order will be considered valid and the Customer will remain liable for the full payment.

Cancellations can be made either by telephone or by e-mail directly with Printway.

Cancellations and returns requests made after a product has been delivered and is deemed fit for purpose need to be authorised by Printway and given an appropriate returns number. The cost and risk of returning these goods is solely the customers. A credit will only be made once the returned goods have been inspected and deemed fit for resale.

Printway can organise the collection of these goods and the cost subtracted from the amount to be credited to the customer or the goods can be shipped and paid for by the customer on their own nominated carrier with the appropriate insurance cover.

These terms and conditions are governed and shall be interpreted in accordance with U.K. Law.